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jooyoo jewelry  frequently asked questions

do you ship to sweden and other european countries please?

yes, we ship to sweden and other european countries as well. actually we can ship to all countries based on shipping companies' delivery. but our main target market is in america, canada, uk and other western europe countries, australia and new zealand, etc. so if you're not from one of these countries, please check if your country is in the lists for estimating shipping cost on this page: all countries here are for delivery.

why was my credit card payment failed?

if you failed the payment, it might be 2 reasons:

one reason is risk ttransaction ( system consider your using the credit card at a ilegal way or any of related reasons );

the other is bank declined transaction.(your bank refused to make the transaction).

for risk transaction, please make sure you are in a legal way to use the credit card.

for bank declined transaction, please make a phone call to your bank at their credit card service center and ask them for the transaction.

of course you can also try to change another credit card to make the payment.

when you make the payment again, please view my order in member center and view the order, find the pay it now link to complete the payment same way or just place a new order.

do you have a retail shop in california please?

sorry, we don't have retail shops now, we are the lead internet jewelry and beads supplier through our website only now. and we are based in hongkong china so far, usa is just one of our main market.

what are the benefits of creating an account?


creating an account with allows you to shop faster, track the status of your current orders, review your previous orders, and write product reviews. also you will have chance to get better discount based on your purchase history and your member grade.\


jooyoo jewelry work team.

Posted:2012-8-13 20:41:07

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